Payment Policy for OnlineSuri

Effective Date: 11/03/2025

At OnlineSuri, we strive to provide a secure and seamless payment experience for all our customers. This Payment Policy outlines the payment methods we accept, the payment process, and other important details related to processing payments for orders placed on our website, onlinesuri.com.

1. Accepted Payment Methods

We offer a variety of secure payment methods to ensure a smooth and convenient shopping experience:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard, and other debit card brands
  • PayPal: For customers who prefer using their PayPal account for online purchases
  • Other Online Payment Methods: We may also accept other payment methods such as Apple Pay, Google Pay, or similar services, depending on your location and availability.

Please note that all payments are processed in USD (U.S. Dollars).

2. Payment Security

We take your security seriously. Our website utilizes industry-standard SSL (Secure Socket Layer) encryption technology to ensure that your payment details are securely transmitted. All payment transactions are processed through trusted payment processors who comply with the highest security standards, including PCI DSS (Payment Card Industry Data Security Standard).

We do not store sensitive payment information such as credit card numbers on our website. For your peace of mind, all financial information is handled by the respective payment provider.

3. Order Confirmation

Once your payment is successfully processed, you will receive an Order Confirmation email. This email will contain the details of your purchase, including:

  • Order number
  • Product(s) ordered
  • Shipping address
  • Total amount charged (including any applicable taxes and shipping fees)

Please note that the order confirmation does not mean your order has been shipped. Shipping will occur after your order is processed and prepared for dispatch, which typically happens within 1–2 business days.

4. Payment Declines and Errors

In the event that your payment is declined or an error occurs during the payment process, we will notify you via email. You may be asked to provide an alternative payment method.

Reasons for Payment Decline may include:

  • Insufficient funds in your account
  • Incorrect billing information
  • Expired or invalid credit/debit card
  • Issues with your payment provider’s security settings

If your payment cannot be processed, we will not be able to complete your order until we receive successful payment.

5. Taxes and Additional Fees

The price of products listed on onlinesuri.com does not include applicable sales tax. Sales tax will be calculated at checkout based on your shipping address and the prevailing tax rates for your location. These taxes will be added to the total amount due for your order.

Additionally, if you are located outside of the United States, please be aware that your order may be subject to import duties, taxes, or other customs fees imposed by your country. These fees are the responsibility of the buyer and are not included in the price or shipping cost at checkout.

6. Price Accuracy

We make every effort to ensure that all prices displayed on onlinesuri.com are accurate. However, in the event of an error in pricing, we reserve the right to:

  • Cancel or reject an order based on incorrect pricing
  • Contact you with an updated price before completing the transaction
  • Offer a refund or alternative if there is a pricing issue after your payment has been processed

7. Subscription Payments (if applicable)

For any subscription-based services (e.g., recurring payments for memberships, product subscription boxes, etc.), you will be billed according to the frequency selected during checkout. You may manage or cancel your subscription at any time through your account on onlinesuri.com.

Recurring billing will continue until you cancel your subscription. If you need assistance managing or updating your subscription, please contact us at info@onlinesuri.com.

8. Refunds and Cancellations

If you wish to cancel or request a refund for your order, please refer to our Refund and Return Policy. Refunds for canceled or returned orders will be processed back to the original payment method.

Note: Refunds typically take 7-10 business days to be processed, depending on your payment provider.

9. Contact Us

If you have any questions or concerns regarding this Payment Policy, or if you need assistance with payment-related issues, please contact our customer service team at:

  • Email: info@onlinesuri.com
  • Phone: (229) 404-0336
  • Mailing Address:
    209 W Valdosta Ave,
    Ocilla, Georgia

By completing a purchase on onlinesuri.com, you agree to the terms outlined in this Payment Policy. Thank you for choosing OnlineSuri for your musical instrument and accessory needs. We are committed to ensuring a safe, secure, and efficient shopping experience for you!