Shipping Policy for OnlineSuri

Effective Date: 11/03/2025

At OnlineSuri, we are committed to providing a reliable and efficient shipping experience for our customers. This Shipping Policy outlines the shipping options, timeframes, costs, and other important details related to the shipment of products purchased through our website, onlinesuri.com.

1. Shipping Methods and Costs

We offer a variety of shipping options to meet your needs. The cost of shipping depends on the shipping method you select and the delivery address provided at checkout. Shipping costs are calculated based on the weight and dimensions of the products in your order, as well as the destination.

  • Standard Shipping: 5-7 business days (Domestic)
  • Expedited Shipping: 2-3 business days (Domestic)
  • Overnight Shipping: 1 business day (Domestic)
  • International Shipping: Delivery times vary by destination (usually 7-14 business days)

At checkout, the available shipping options and costs will be displayed based on your shipping address.

2. Order Processing

  • Processing Time: Orders are typically processed and shipped within 1-2 business days after confirmation of payment. Please note that processing time does not include weekends or holidays.
  • Order Confirmation: After placing an order, you will receive an Order Confirmation email detailing the items purchased, your shipping address, and a summary of your order.

Note: If your order contains pre-order or backordered items, your order may take longer to process. In such cases, we will notify you of the expected shipping date.

3. Shipping Timeframes

The time it takes to deliver your order depends on the shipping method selected and your location. Delivery estimates are provided at checkout. Please note that these are estimates, and actual delivery times may vary due to factors beyond our control (e.g., weather, holidays, etc.).

  • Domestic Orders:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Overnight Shipping: 1 business day
  • International Orders:
    • Standard Shipping: 7-14 business days (varies by country)
    • Please note that customs procedures may add additional time to your delivery.

4. Order Tracking

Once your order has been processed and shipped, you will receive a Shipping Confirmation email with a tracking number. You can use this tracking number to track the status and location of your package.

  • Track Your Order: Visit the carrier’s website (e.g., USPS, UPS, FedEx, etc.) and enter the tracking number provided in the email to see the latest updates on your shipment.

5. Shipping Restrictions

While we ship to most locations, there are certain areas where we may not be able to deliver due to shipping carrier limitations or other restrictions. If this is the case, we will inform you at the time of order, and you may be offered an alternative shipping method or the option to cancel your order for a full refund.

We currently offer International Shipping to select countries. For international orders, please note that you may be subject to import duties, taxes, and other fees imposed by your local customs office. These fees are the responsibility of the buyer.

6. Shipping Delays

While we strive to ensure timely delivery, there may be delays due to circumstances beyond our control, including:

  • Weather conditions: Severe weather can affect delivery times.
  • Holidays: Increased order volumes during the holiday season may lead to longer shipping times.
  • Customs delays: International shipments may be delayed by customs procedures.
  • Carrier issues: Delays caused by third-party shipping carriers (e.g., UPS, FedEx, USPS) are beyond our control.

If your shipment is delayed, we will notify you as soon as we receive any updates from the shipping carrier.

7. Shipping to P.O. Boxes

We are able to ship to P.O. Boxes within the United States using USPS. However, please note that certain shipping methods, like expedited or overnight shipping, may not be available for P.O. Box addresses.

If your shipping address is a P.O. Box, please select USPS as your shipping method during checkout to ensure smooth delivery.

8. Missing or Damaged Items

We take great care in packaging your products to ensure they arrive safely. However, if your order is lost or damaged in transit, please follow the instructions below:

  • Damaged Items: If your item is damaged upon arrival, please contact us within 48 hours of receiving the product. Provide us with photos of the damaged item and packaging, and we will assist you with a replacement or refund.
  • Lost Packages: If your package is lost or missing, please reach out to us within 5 business days from the expected delivery date. We will work with the carrier to locate your package. If the package is confirmed as lost, we will issue a refund or send a replacement based on the situation.

9. Returns and Exchanges

If you are not satisfied with your purchase, please refer to our Refund and Return Policy for instructions on how to return or exchange your products. Items returned or exchanged must be in unused, original condition, and the return shipping is generally the responsibility of the buyer, unless the product is defective or damaged.

10. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please feel free to contact us at:

  • Email: info@onlinesuri.com
  • Phone: (229) 404-0336
  • Mailing Address:
    209 W Valdosta Ave,
    Ocilla, Georgia

By placing an order on onlinesuri.com, you agree to the terms outlined in this Shipping Policy. Thank you for choosing OnlineSuri for your musical instrument and accessory needs. We are committed to providing you with a smooth, efficient, and secure shopping experience!