Sales Policy for OnlineSuri

Effective Date: 11/03/2025

Welcome to OnlineSuri, your trusted online store for musical instruments and equipment. Our Sales Policy outlines the terms and conditions that apply to the purchase of our products, ensuring a smooth, secure, and satisfactory shopping experience for all our customers. Please read the following carefully before making a purchase.

1. General Information

At OnlineSuri, we offer a wide range of musical instruments, accessories, and related equipment. By placing an order on onlinesuri.com, you agree to the terms and conditions set out in this Sales Policy. We are committed to providing high-quality musical products at competitive prices while ensuring a hassle-free shopping experience for our valued customers.

2. Product Availability

While we make every effort to maintain accurate stock levels on our website, availability of products is subject to change without notice. In the case that an item is out of stock after placing your order, we will notify you promptly and provide you with options for alternative products, waiting for restocks, or issuing a full refund.

3. Pricing and Payment

Prices: All prices listed on onlinesuri.com are in USD and include any applicable taxes unless otherwise stated. We strive to provide the best prices on all musical instruments and accessories.

Payment Methods: We accept a wide range of secure payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

Payment Processing: Payments are processed securely through trusted payment gateways. Your payment information is encrypted and protected to ensure a safe transaction.

4. Order Confirmation

After placing your order, you will receive an order confirmation email containing the details of your purchase, including a unique order ID, the items purchased, and the estimated delivery date. Please review the confirmation carefully and ensure all details are correct.

5. Order Fulfillment and Shipping

Orders placed on onlinesuri.com are processed and shipped Monday through Friday, excluding holidays. We aim to process your order as quickly as possible, usually within 1–2 business days of receiving it. Shipping times vary depending on the shipping method selected at checkout.

  • Standard Shipping: Delivery within 5–7 business days.
  • Expedited Shipping: Delivery within 2–3 business days.
  • International Shipping: Available for select countries, with delivery times ranging from 7 to 21 business days.

Please refer to our Shipping Policy for further details on shipping rates and methods.

6. Order Modifications and Cancellations

Once an order is placed, we are unable to modify the details (such as product selection or delivery address) unless it has not yet been processed for shipping. If you wish to cancel or modify your order, please contact us as soon as possible at info@onlinesuri.com. We will do our best to accommodate your request, but once your order has been processed and shipped, it can no longer be altered.

7. Returns and Refunds

Returns: If you are not satisfied with your purchase or received a defective item, we offer a return period of 30 days from the date of delivery. For more details, please refer to our Refund and Return Policy.

Refunds: Refunds will be issued to the original payment method used for the purchase once the returned product is received and inspected. Please note that shipping charges are non-refundable, and you are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., damaged or incorrect items).

8. Warranty

Most products sold on onlinesuri.com come with a manufacturer’s warranty. The length and terms of the warranty vary depending on the product. Please refer to the product description or contact us for more details regarding warranties. In the event of a product defect within the warranty period, we will work with the manufacturer to facilitate a repair or replacement.

9. Customer Support

If you have any questions or issues regarding your order, products, or our sales policy, please don’t hesitate to reach out to us:

  • Email: info@onlinesuri.com
  • Phone: (229) 404-0336
  • Mailing Address:
    209 W Valdosta Ave, Ocilla, Georgia

Our customer support team is available Monday through Friday, from 9 AM to 5 PM (EST). We are dedicated to ensuring that your experience with OnlineSuri is positive and that any inquiries or concerns are addressed promptly.

10. Changes to This Sales Policy

We reserve the right to modify or update this Sales Policy at any time without prior notice. All changes will be posted on this page, and the date of the most recent update will be reflected at the top of the page. We encourage you to review this policy periodically to stay informed about any changes.

11. Legal Disclaimer

All sales are governed by the laws of the state of Georgia. In the event of a dispute, any legal action will be brought in the appropriate courts of Georgia. This Sales Policy is in addition to any other terms and conditions that may apply to specific products or promotions.