Refund and Returns Policy for OnlineSuri

Effective Date: 11/03/2025

At OnlineSuri, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a simple and clear Refund and Return Policy to ensure a smooth return process. Please review the following details carefully.

1. Return Eligibility

You are eligible for a return under the following conditions:

  • The product must be returned within 30 days from the date of delivery.
  • The product must be in its original condition, unused, and in the original packaging.
  • Products that are damaged, altered, or used may not be eligible for a refund or return.
  • For hygiene reasons, certain products, including but not limited to personal care items, may not be eligible for return. Please refer to the product page for specific details.

2. How to Initiate a Return

To initiate a return, please follow these simple steps:

  1. Contact Us: Reach out to our customer service team at info@onlinesuri.com or call us at (229) 404-0336. Please provide your order number, reason for return, and details of the item(s) you wish to return.

  2. Return Authorization: Once we receive your return request, we will review it and provide you with a Return Authorization (RA) number. This is required for all returns.

  3. Packaging: Securely package the item(s) you wish to return. The items must be in their original, unused condition and packed with the original packaging if available. Please include the Return Authorization number inside the package.

  4. Return Shipping: You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or damaged item). We recommend using a trackable shipping service to ensure the safe return of the product.

3. Refund Process

Once your returned item is received and inspected, we will process your refund. Please note the following:

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Once the return is approved, please allow 7–10 business days for the refund to be processed. The time it takes for the refund to appear in your account will depend on your payment provider.
  • Shipping Fees: Please note that the original shipping fees are non-refundable unless the return is due to an error on our part (e.g., you received the wrong product or the product was damaged).

4. Exchanges

If you would like to exchange a product for a different size, color, or model, please return the original product following the steps above and place a new order for the replacement item on our website.

5. Damaged or Defective Products

If you received a damaged or defective product, we sincerely apologize for the inconvenience. Please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@onlinesuri.com within 7 days of receiving the damaged or defective product. Include your order number, a description of the issue, and photos of the damage or defect.

  2. Return Authorization: We will review the issue and provide you with a Return Authorization along with instructions for returning the defective product. In most cases, we will provide a prepaid return shipping label.

  3. Refund or Replacement: Once we receive the returned item, we will either issue a full refund or send you a replacement product, depending on your preference and the availability of the product.

6. Non-Returnable Items

Certain items are non-returnable. These items include, but are not limited to:

  • Personal care products (e.g., makeup, skin care, etc.)
  • Custom or personalized items
  • Gift cards
  • Downloadable products or digital content
  • Clearance or final sale items

Please carefully review product descriptions for specific return policies before purchasing.

7. Late or Missing Refunds

If you haven’t received a refund after the stated processing time, please follow these steps:

  1. Check your bank or credit card statement: Refunds may take several business days to reflect in your account, depending on your payment method or bank.

  2. Contact Us: If you still haven’t received your refund after the indicated period, please contact us at info@onlinesuri.com for assistance.

8. Customer Support

If you have any questions or concerns regarding our Refund and Return Policy, please don’t hesitate to contact us:

  • Email: info@onlinesuri.com
  • Phone: (229) 404-0336
  • Mailing Address:
    209 W Valdosta Ave,
    Ocilla, Georgia

By making a purchase on onlinesuri.com, you acknowledge and agree to the terms of this Refund and Return Policy. Thank you for shopping with OnlineSuri. We are committed to providing you with high-quality products and exceptional customer service.